Terms of Service

1.1. Provider Information

MELTRIX SL is a private limited liability company (sociedad de responsabilidad limitada), incorporated in Spain under the Spanish Companies Act (Real Decreto Legislativo 1/2010, de 2 de julio, por el que se aprueba el texto refundido de la Ley de Sociedades de Capital).

Company Name: MELTRIX SL
NIF: B27641562
Registered Office: Calle Caballero de Rodas, Número 120, Escalera PBJ, 03182 Torrevieja, Alicante, Spain
Email: hello@proxynode.app

(hereinafter referred to as the "Provider", "we", "us", or "our")

1.2. About These Terms

These Terms of Service (the "Terms") govern your access to and use of our proxy services (the "Services"). By registering for, accessing, or using our Services, you (the "User", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

2.1. Service Overview

The Provider offers commercial proxy server services, including but not limited to HTTP(S) and residential proxy solutions, designed to route internet traffic through intermediary servers.

2.2. Pricing Models

Services are sold on a one-time, non-recurring basis. The Provider does not offer automatic renewals or subscription billing. Two pricing models are available, clearly indicated on the website before purchase:

• Traffic-based (GB): You pay a one-time fee for a fixed data volume (e.g., 10 GB, 50 GB, 100 GB). The Service terminates when the data volume is fully consumed or the access period expires, whichever occurs first. No automatic top-ups.
• Time-based (days/months): You pay a one-time fee for access during a fixed calendar period (e.g., 7 days, 30 days). The Service terminates automatically at the end of the purchased period. No automatic renewal. The exact start and end timestamps are displayed in your dashboard.

2.3. No Subscriptions

The Provider does not offer subscriptions, recurring payments, or automatic renewals under any circumstances.

2.4. Points Balance

The Provider offers a balance feature (referred to as "Points", "Points balance", or "balance") in your dashboard.

2.4.1. Nature of the Balance

The Points balance is a record-keeping mechanism that reflects the amount of prepaid funds you have deposited with the Provider. These funds are held solely for the purpose of purchasing Services from the Provider.

The balance is NOT:

• Electronic money as defined under Directive 2009/110/EC or MiCA Regulation (EU) 2023/1114;
• A deposit or bank account;
• A financial instrument or security;
• Redeemable for cash;
• Transferable to any third party.

The balance is a purely contractual right to obtain Services from the Provider, subject to these Terms.

2.4.2. Use of Balance

The balance may only be used to purchase Services offered by the Provider through the dashboard. The balance cannot be:

• Withdrawn as cash or transferred to a bank account;
• Transferred to another user or any third party;
• Used for any purpose other than purchasing Services from the Provider.

2.4.3. No Interest or Yield

The balance does not generate interest, dividends, or any other yield.

2.4.4. Expiry of Balance

The Points balance does not expire as long as your account remains active and you have not breached these Terms.

If your account is inactive for a period of 2 (two) years (no login, no purchases, no support requests), the Provider reserves the right to:

• (a) notify you of the inactivity via email to the address registered with your account;
• (b) after 30 (thirty) days from such notice, close the account and forfeit the Points balance without any refund.

2.4.5. Regulatory Status

The Provider is not licensed as:

• An Electronic Money Institution (EMI) under Directive 2009/110/EC;
• A Payment Institution (PI) under Directive (EU) 2015/2366 (PSD2);
• A Credit Institution under Regulation (EU) No 575/2013.

The Points balance feature is not subject to regulation by the European Central Bank, the Banco de España, or any other financial regulator. The balance does not constitute e-money or a payment account.

2.4.6. Distinction Between Balance and Service Purchase

The Points balance and individual Service purchases are separate:

You acknowledge that depositing funds into the Points balance does not constitute a purchase of Services. The purchase occurs only when you actively select and pay for a specific package using the balance.

For information on the safeguarding of funds held in your Points balance, please refer to Section 18 (Safeguarding of Customer Funds).

For information on how we process data related to your Points balance, please refer to our Privacy Policy.

7.1. Pricing Basis and Currency Options

Our pricing is anchored in Euros (EUR) – this is the reference currency we use for all listings on the website. The amount shown during checkout represents the base price of the selected Service.

The final price you see before confirming your order includes all applicable taxes. For customers in Spain, this means IVA at the current statutory rate. For eligible EU businesses with a valid VAT number, the reverse-charge mechanism will be applied.

7.2. Currency Conversion and Local Payments

To make things easier for our international customers, we give you the choice to complete your payment in your own local currency. The checkout process will display an estimated conversion, and the final charge will be processed in the currency you select, using the prevailing exchange rate at that moment.

A few practical points to keep in mind:

• Exchange rates are set by our payment partner and may fluctuate.
• We do not control or profit from currency conversion rates.
• Your bank or card provider might levy additional charges for cross-border or foreign-currency transactions – these are beyond our control.

7.3. EU Consumer VAT Rules

For consumers within the European Union, EU VAT rules apply based on the place of supply (Spain as the provider's country). The Provider collects and remits VAT accordingly.

7.4. No Minimum Transaction Restriction

Debit card transactions are not subject to any minimum transaction amount.

7.5. One-Time Prepaid Fees

All fees are one-time, prepaid, non-recurring. No automatic renewals or subscriptions.

7.6. Right of Withdrawal (Consumers)

If you are a consumer in the EU, you have the right to withdraw from this purchase within 14 days, unless you have expressly requested immediate performance of the digital service and acknowledged that you thereby lose your right of withdrawal. By completing your purchase, you waive this right if the service has started.

The right of withdrawal set out in this Section 7.6 applies ONLY to the purchase of a specific Service package (traffic-based or time-based). It does NOT apply to:

• Depositing funds into the Points balance;
• The Points balance itself;
• Any unused portion of the Points balance.

Depositing funds into your Points balance does not constitute a purchase of Services and is not subject to the right of withdrawal.

The Points balance is non-refundable and non-withdrawable under any circumstances, as set out in Section 2.4.

7.7. Refund and Cancellation Policy

A separate Refund and Cancellation Policy is published on the Provider's website and is accessible before purchase. It specifies:

• (a) Eligibility criteria for refunds.
• (b) Process and timeframe for refund (14 days for digital services subject to Article 16(m) of the EU Consumer Rights Directive).
• (c) Refund method (original payment method for Direct Payments; Points balance for Points Payments).
• (d) Exceptions under Art. 16(m): No refund is granted once the digital service has been fully performed or digital content has been made available to the User with prior explicit consent and acknowledgment of loss of right of withdrawal.

7.8. No Refund for Breach

No refund (whether in money or Points) is given for violation of these Terms (including the Acceptable Use Policy in Section 4).

7.9. Chargeback Dispute Process

7.10. Renewal Reminders (for time-based products)

Although the Provider does not offer automatic renewals or recurring billing, for time-based products (e.g., 30-day access plans) you may receive a courtesy reminder via email 3 days before the access period expires. This reminder informs you that your access will end and invites you to make a new one-time purchase if you wish to continue using the Services. Failure to receive a reminder does not create any obligation for the Provider and does not extend the purchased access period.

7.11. Free Trials and Introductory Offers

The Provider currently does not offer free trials, trial periods, or introductory offers with automatic conversion to paid services. If the Provider introduces such offers in the future, the terms (including exact date when charges commence and how to cancel before being charged) will be disclosed prominently on the website and during checkout, and explicit consent will be obtained before any recurring payment is processed.

7.12. Points Balance Payment Option

The Provider offers an optional Points balance payment method. Users may top up their Points balance using real money (EUR or supported local currency) and use Points to pay for Services.

7.13. Exchange Rate

The exchange rate is fixed at 10 Points = 1 EUR.

7.14. How Points Payment Works

• (a) When you choose to pay with Points, the price in EUR is converted to Points at the rate of 10 Points = 1 EUR.
• (b) The corresponding number of Points is deducted from your Points balance.
• (c) If you do not have sufficient Points, you will be prompted to top up your balance or choose Direct Payment.

7.15. VAT Treatment

• (a) If you choose Direct Payment (in EUR or local currency), VAT is applied to the monetary amount paid.
• (b) If you choose Points Balance Payment, VAT has already been applied at the time you topped up your Points balance. No additional VAT is charged at the time of spending Points.

7.16. Points Are Not Real Currency

Points are our internal unit of account on the platform. Points are not electronic money, cryptocurrency, a financial instrument, or a means of payment outside our platform. Points cannot be exchanged for real money, withdrawn, or transferred to other users. Points have value only within our platform for the purchase of our Services. Your Points balance is not a monetary balance, bank account, or electronic wallet.

7.17. Points Refunds

If you paid for a Service using Points and the Service is not delivered (as defined in Section 8.4), the Points will be refunded to your Points balance. However, Points cannot be converted back to real money or withdrawn under any circumstances.

7.18. Points Balance Top-Ups Are Not Service Purchases

A deposit of funds into your Points balance is NOT a purchase of Services. It is a prepayment that may be used to purchase Services at a later time.

The Provider does not deliver, activate, or provide any proxy Service at the time of a Points balance top-up. Delivery and activation occur only when you use the Points balance to purchase a specific package.

8.1. Availability Commitment

The Provider uses commercially reasonable efforts to maintain Service availability, but does not guarantee uninterrupted or error-free operation.

8.2. Maintenance

Scheduled maintenance will be notified to Users where reasonably practicable. No compensation is provided for scheduled downtime.

8.3. Service Modifications

The Provider reserves the right to modify, suspend, or discontinue any part of the Services without liability. Because there are no recurring payments, any prepaid but unused Service will be handled in accordance with Section 7.7.

8.4. Non-Delivery

If the Provider fails to deliver access to the purchased Service within 24 hours after successful payment confirmation:

• (a) If you paid by Direct Payment, you may request a full refund of the affected transaction in money.
• (b) If you paid by Points Balance Payment, the Points will be refunded to your Points balance. Points cannot be converted back to real money or withdrawn.

Non-delivery means that the Provider has not provisioned credentials or enabled access to the proxy network for the specific package purchased. The following do not constitute non-delivery:

• Delays caused by failed identity verification, sanctions screening, or payment fraud review.
• Scheduled maintenance notified to you.
• Outages of third-party infrastructure outside the Provider's reasonable control.

In case of verified non-delivery, your sole and exclusive remedy is:

• (a) a refund of the specific undelivered service in money (for Direct Payments); or
• (b) a refund of the Points to your Points balance (for Points Payments).

In no event shall Points be converted to real money or withdrawn.

8.5. Delivery and Fulfilment