Terms of Service - ProxyNode

1. About Us

1.1. Provider Information

MELTRIX SL is a private limited liability company (sociedad de responsabilidad limitada), incorporated in Spain under the Spanish Companies Act (Real Decreto Legislativo 1/2010, de 2 de julio, por el que se aprueba el texto refundido de la Ley de Sociedades de Capital).

Company Name: MELTRIX SL
NIF: B27641562
Registered Office: Calle Caballero de Rodas, Número 120, Escalera PBJ, 03182 Torrevieja, Alicante, Spain
Email: hello@proxynode.app

(hereinafter referred to as the "Provider", "we", "us", or "our")

1.2. About These Terms

These Terms of Service (the "Terms") govern your access to and use of our proxy services (the "Services"). By registering for, accessing, or using our Services, you (the "User", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

2. Description of Services

2.1. Service Overview

The Provider offers commercial proxy server services, including but not limited to HTTP(S) and residential proxy solutions, designed to route internet traffic through intermediary servers.

2.2. Pricing Models

Services are sold on a one-time, non-recurring basis. The Provider does not offer automatic renewals or subscription billing. Two pricing models are available, clearly indicated on the website before purchase:

Traffic-based (GB): You pay a one-time fee for a fixed data volume (e.g., 10 GB, 50 GB, 100 GB). The Service terminates when the data volume is fully consumed or the access period expires, whichever occurs first. No automatic top-ups.
Time-based (days/months): You pay a one-time fee for access during a fixed calendar period (e.g., 7 days, 30 days). The Service terminates automatically at the end of the purchased period. No automatic renewal. The exact start and end timestamps are displayed in your dashboard.

2.3. No Subscriptions

The Provider does not offer subscriptions, recurring payments, or automatic renewals under any circumstances.

3. Eligibility and Account Registration

3.1. Age and Capacity

You must be at least 18 years old or have the legal capacity to enter into binding contracts under the laws of your jurisdiction.

3.2. Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information promptly upon any change.

3.3. Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use Policy (AUP)

You agree NOT to use the Services for any illegal, abusive, or unauthorised purpose, including but not limited to:

Illegal scraping – Automated extraction of data from any website or service in violation of that service's terms of use, applicable laws, or without authorisation.
Account Takeover (ATO) – Attempting to access, compromise, or take over another person's account on any third-party platform.
Fraud facilitation – Assisting, enabling, or allowing others to engage in payment fraud, credit card testing, identity theft, refund abuse, or deceptive transactions.
Sanctions evasion – Using the Services to transact, route traffic, or provide access to any individual, entity, or jurisdiction subject to OFAC, EU, or UN sanctions, including but not limited to Russia, Belarus, Iran, North Korea, Cuba, Syria, Myanmar, and sanctioned persons listed in EU Regulation 269/2014.
Network abuse – Launching denial-of-service (DoS/DDoS) attacks, port scanning, sending unsolicited communications (spam), distributing malware, ransomware, or phishing content.
CSAM and illegal content – Accessing, distributing, or facilitating access to child sexual abuse material (CSAM) or any content illegal under Spanish or international law.
Infringement of rights – Infringing copyrighted or trademarked content, or violating trade secrets.
Bypassing security measures – Circumventing technological protection measures, accessing systems without authorisation, or violating any third-party service's terms of use.
Access-restriction evasion – Using the Services to bypass geographic, licensing, regional availability, account, platform-enforcement, or other third-party access restrictions.
Resale without permission – Sub-licensing, reselling, or redistributing the Services or any portion thereof without prior written consent from the Provider.

5. Prohibited Content

You may not use the Services to transmit, store, or display any content that:

Is defamatory, harassing, abusive, threatening, or incites violence.
Contains explicit or graphic sexual material (unless expressly permitted by the service plan and applicable law).
Promotes hatred, discrimination, or violence against any group or individual.
Discloses another person's private or confidential information without their consent.

6. Privacy and Data Processing

The Provider processes and may retain connection metadata for network operation, security, abuse prevention, billing, and compliance with legal obligations. The categories of data, retention periods, and limitations on traffic-content processing are described in the Privacy Policy, which applies to the Services and is incorporated by reference into these Terms. Personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

7. Fees and Payment

7.1. Pricing Basis and Currency Options

Our pricing is anchored in Euros (EUR) – this is the reference currency we use for all listings on the website. The amount shown during checkout represents the base price of the selected Service.

The final price you see before confirming your order includes all applicable taxes. For customers in Spain, this means IVA at the current statutory rate. For eligible EU businesses with a valid VAT number, the reverse-charge mechanism will be applied.

7.2. Currency Conversion and Local Payments

To make things easier for our international customers, we give you the choice to complete your payment in your own local currency. The checkout process will display an estimated conversion, and the final charge will be processed in the currency you select, using the prevailing exchange rate at that moment.

A few practical points to keep in mind:

Exchange rates are set by our payment partner and may fluctuate.
We do not control or profit from currency conversion rates.
Your bank or card provider might levy additional charges for cross-border or foreign-currency transactions – these are beyond our control.

7.3. EU Consumer VAT Rules

For consumers within the European Union, EU VAT rules apply based on the place of supply (Spain as the provider's country). The Provider collects and remits VAT accordingly.

7.4. No Minimum Transaction Restriction

Debit card transactions are not subject to any minimum transaction amount.

7.5. One-Time Prepaid Fees

All fees are one-time, prepaid, non-recurring. No automatic renewals or subscriptions.

7.6. Right of Withdrawal (Consumers)

If you are a consumer in the EU, you have the right to withdraw from this purchase within 14 days, unless you have expressly requested immediate performance of the digital service and acknowledged that you thereby lose your right of withdrawal. By completing your purchase, you waive this right if the service has started.

7.7. Refund and Cancellation Policy

A separate Refund and Cancellation Policy is published on the Provider's website and is accessible before purchase. It specifies:

Eligibility criteria for refunds.
Process and timeframe for refund (14 days for digital services subject to Article 16(m) of the EU Consumer Rights Directive).
Refund method (original payment method).
Exceptions under Art. 16(m): No refund is granted once the digital service has been fully performed or digital content has been made available to the User with prior explicit consent and acknowledgment of loss of right of withdrawal.

7.8. No Refund for Breach

No refund is given for violation of these Terms (including the Acceptable Use Policy in Section 4).

7.9. Chargeback Dispute Process

7.9.1 Good faith resolution. If you believe a charge on your payment method is unauthorised, incorrect, or relates to an unresolved service issue, you agree to first contact the Provider's support team before initiating a chargeback. Most disputes can be resolved within 5 business days.

7.9.2 Chargeback as last resort. A chargeback is a dispute initiated with your issuing bank. You may file a chargeback only after making a reasonable good-faith attempt to resolve the issue with the Provider. Filing a chargeback without first contacting support, or filing a chargeback for a valid and properly rendered service, constitutes a breach of these Terms.

7.9.3 Provider's response. Upon receiving a chargeback notice, the Provider will: (a) immediately suspend your access to the Services until the dispute is resolved; (b) provide the acquiring bank and/or payment processor with transaction records, delivery logs, and proof of service activation; (c) contest any chargeback that is fraudulent, abusive, or inconsistent with these Terms.

7.9.4 Fees and reversal. If the chargeback is resolved in favour of the Provider, you remain liable for the original transaction amount plus any chargeback fees, penalties, or administrative costs imposed by the Provider's acquiring bank (typically €15–€35 per chargeback). These fees may be charged separately.

7.9.5 Abuse of chargeback process. Repeated or fraudulent chargeback filings (including "friendly fraud" where a service was delivered as described) may result in: (a) permanent termination of your account; (b) addition to fraud prevention databases; (c) referral to collections or legal action under Spanish law.

7.9.6 No refund after reversal. If you file a chargeback and the Provider successfully contests it, no refund of the original transaction amount will be issued. Access will be restored only after you pay any outstanding fees and chargeback penalties.

7.10. Renewal Reminders (for time-based products)

Although the Provider does not offer automatic renewals or recurring billing, for time-based products (e.g., 30-day access plans) you may receive a courtesy reminder via email 3 days before the access period expires. This reminder informs you that your access will end and invites you to make a new one-time purchase if you wish to continue using the Services. Failure to receive a reminder does not create any obligation for the Provider and does not extend the purchased access period.

7.11. Free Trials and Introductory Offers

The Provider currently does not offer free trials, trial periods, or introductory offers with automatic conversion to paid services. If the Provider introduces such offers in the future, the terms (including exact date when charges commence and how to cancel before being charged) will be disclosed prominently on the website and during checkout, and explicit consent will be obtained before any recurring payment is processed.

8. Service Availability and Modifications

8.1. Availability Commitment

The Provider uses commercially reasonable efforts to maintain Service availability, but does not guarantee uninterrupted or error-free operation.

8.2. Maintenance

Scheduled maintenance will be notified to Users where reasonably practicable. No compensation is provided for scheduled downtime.

8.3. Service Modifications

The Provider reserves the right to modify, suspend, or discontinue any part of the Services without liability. Because there are no recurring payments, any prepaid but unused Service will be handled in accordance with Section 7.7.

8.4. Non-Delivery

If the Provider fails to deliver access to the purchased Service within 24 hours after successful payment confirmation, you may request a full refund of the affected transaction.

Non-delivery means that the Provider has not provisioned credentials or enabled access to the proxy network for the specific package purchased. The following do not constitute non-delivery:

Delays caused by failed identity verification, sanctions screening, or payment fraud review.
Scheduled maintenance notified to you.
Outages of third-party infrastructure outside the Provider's reasonable control.

In case of verified non-delivery, your sole and exclusive remedy is a refund of the specific undelivered service, and the Provider shall have no further liability.

8.5. Delivery and Fulfilment

8.5.1 Delivery mechanism. After successful payment, you will receive credentials and access instructions via: (a) your dashboard; and (b) email to the address registered with your account.

8.5.2 Activation timeframe. Access is provisioned within 15 minutes after payment confirmation. In rare cases (e.g., manual fraud review), activation may take up to 24 hours. You will be notified by email if manual review is required.

8.5.3 Conditions for delay or denial. Delivery may be delayed or denied if: (a) identity verification or KYC checks fail; (b) you appear on any OFAC, EU, or UN sanctions list; (c) your payment method is flagged for suspected fraud; (d) you have previously violated these Terms.

8.5.4 Delivery issues. If you do not receive access within the stated timeframe, please contact us at hello@proxynode.app. A separate Delivery/Fulfilment Policy is available on the website and provides additional details on delayed delivery, non-delivery, and remedies.

9. Termination

9.1. By User

You may stop using the Services at any time. No refund will be provided for the unused portion of a purchase.

9.2. By Provider

We may suspend or terminate your access immediately (without refund) if:

You violate any provision of these Terms (particularly the Acceptable Use Policy in Section 4).
You provide false or misleading information during registration or payment.
Required by law or judicial order.

9.3. Effect of Termination

Upon termination, your right to use the Services ceases immediately. No portion of the one-time fee will be refunded for terminations resulting from your breach.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR SECURITY. THE PROVIDER DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE FREE FROM ERRORS, INTERRUPTIONS, OR MALICIOUS CODE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MELTRIX SL, ITS ADMINISTRATOR, SHAREHOLDERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL ONE-TIME FEES PAID BY YOU TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

Notwithstanding the limitation of liability above, if the Provider fails to deliver access to a purchased Service within 24 hours of payment confirmation, your sole and exclusive remedy is a refund of the amount paid for that specific undelivered Service. The Provider shall not be liable for any indirect or consequential damages arising from non-delivery.

12. Indemnification

You agree to indemnify, defend, and hold harmless MELTRIX SL and its representatives from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your violation of these Terms.
Your misuse of the Services.
Your violation of any applicable law or third-party rights.

13. Governing Law and Dispute Resolution

13.1. Governing Law

These Terms are governed by the laws of the Kingdom of Spain, without regard to its conflict-of-laws principles.

13.2. Jurisdiction

Any dispute arising from or relating to these Terms or the Services shall be resolved by the courts of Alicante, Spain, unless mandatory consumer protection laws provide otherwise.

13.3. Consumer Rights

If you are a consumer (a natural person acting outside your trade or profession), you may also bring a claim before the courts of your habitual residence, and alternative dispute resolution (ADR) through the Spanish consumer arbitration system may be available.

14. Amendments

The Provider reserves the right to update or modify these Terms at any time. Material changes will be communicated via email or a notice through the Service at least 15 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. Because there are no recurring payments, any change to the fee structure will only apply to future one-time purchases.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely achieves the original commercial intent.

16. Countries Where Orders Are Accepted / Excluded Jurisdictions

16.1. Accepted Countries

Orders are accepted from all countries worldwide, subject to the exclusions below.

16.2. Excluded Countries (full sanctions prohibition)

Due to OFAC, EU, and UN sanctions, the Provider does not accept orders from, and does not provide Services to, the following countries and territories:

Russia
Belarus
Iran
North Korea
Cuba
Syria
Myanmar
Any other country or region subject to comprehensive sanctions under EU or OFAC regulations, as updated from time to time.

16.3. Sanctioned Entities and Individuals

The Provider also does not accept orders from or provide Services to any entity or individual listed on the EU Consolidated Sanctions List, OFAC SDN List, or UN Sanctions List. By using the Services, you warrant that you are not such a person or entity.

17. Compliance, KYC/AML, and Abuse Monitoring

17.1. KYC/AML for Business Customers

Business customers may be required to provide: legal name, registration number, VAT ID, ultimate beneficial owner (UBO) information, and proof of business activity. The Provider reserves the right to decline or terminate services pending completion of KYC/AML checks.

17.2. Abuse Monitoring and Takedown Procedures

The Provider monitors network abuse indicators (e.g., unusual traffic patterns, complaints from third parties). Upon credible report of illegal activity (including but not limited to CSAM, fraud, or hacking), the Provider will investigate and may suspend access without notice. Takedown requests are handled within 48 hours of verification.

17.3. Statement of Sanctions Compliance (OFAC/EU/UN)

MELTRIX SL certifies that it complies with all applicable sanctions lists maintained by OFAC (USA), the European Union, and the United Nations. The Provider does not knowingly accept payments from or provide Services to sanctioned persons or jurisdictions. The Provider screens all customers against sanctions databases before providing any services. The following links are used for the screening:

Any violation of this section will result in immediate termination without refund.

18. Contact Information

For any questions, complaints, or legal notices regarding these Terms or the Services, please contact:

MELTRIX SL
Email: hello@proxynode.app
Address: Calle Caballero de Rodas, Número 120, Escalera PBJ, 03182 Torrevieja, Alicante, Spain

BY REGISTERING FOR OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

These Terms of Service were last updated on 24 July 2026 and are effective as of 24 July 2026.