Refund and Cancellation Policy

3.1. Your Right to Withdraw

If you are a consumer (a natural person acting outside your trade or profession) in the European Union:

• You have the right to withdraw from this purchase within 14 days without giving any reason.
• The withdrawal period expires 14 days after the day of the conclusion of the contract.

3.2. Loss of Right of Withdrawal (Article 16(m) EU Consumer Rights Directive)

You expressly lose your right of withdrawal if:

• You request immediate performance of the digital service; and
• You acknowledge that you thereby lose your right of withdrawal.

By completing your purchase, you agree that the Service will be made available to you immediately, and you confirm that you have been informed of and accept the loss of your right of withdrawal.

3.3. How to Withdraw (If Still Applicable)

If you have not started using the Service and have not waived your withdrawal right, you may withdraw by sending an unambiguous statement to:

MELTRIX SL
Email: hello@proxynode.app

3.4. Effects of Withdrawal

If you validly withdraw, the Provider will reimburse all payments received from you no later than 14 days after receiving your withdrawal notice. The refund will be made using the same payment method you used for the original transaction.

4.1. When Refunds Are Not Provided

No refund is provided in the following cases:

• You have used the Service, even partially (because the digital service has been fully performed or made available with your consent).
• You violate any provision of the Terms of Service, particularly the Acceptable Use Policy.
• You provide false or misleading information during registration or payment.
• Your access is terminated by the Provider due to your breach.
• You simply stop using the Service before the purchased term expires.
• You are dissatisfied with the service for subjective reasons (speed, performance, etc.).

4.2. Limited Exceptions

A refund may be granted only if:

• The Service is completely unavailable due to a verified fault of the Provider (not scheduled maintenance or force majeure) and the Provider cannot remedy the situation within a reasonable time.
• Duplicate payment error by the payment processor – in which case the duplicate amount will be refunded.

Any such refund is at the sole discretion of the Provider and will not exceed the one-time fee paid for the specific Service.

4.3. No Refund for Breach of AUP or Sanctions Violation

If you use the Services for any prohibited purpose (illegal scraping, ATO, fraud, sanctions evasion, CSAM, network abuse, etc.), you forfeit all fees paid. No partial refund will be issued.

7.1. Contact Us First

Before initiating a chargeback with your bank or credit card provider, you must first contact our support team to attempt to resolve the issue. Most disputes can be resolved quickly and amicably without involving your card issuer.

7.2. Our Response to Chargebacks

If you file a chargeback:

• We may temporarily suspend your access to the Services while the dispute is ongoing.
• We will provide evidence of delivery and your agreement to our policies to the payment processor.
• If we win the dispute, no refund will be provided.
• If you win the dispute, we will accept the outcome.

7.3. Chargeback Fees

If a chargeback is found to be without merit or abusive, you will be responsible for any fees incurred by our payment processor. These typically range from €15 to €35.

7.4. Abusive Chargebacks

Filing chargebacks without a valid reason or without first contacting us is considered abuse. This may result in:

• Permanent termination of your account.
• Being blocked from using our Services in the future.
• Legal action to recover our costs under Spanish law.

7.5. No Refund After Reversal

If you file a chargeback and the Provider successfully contests it, no refund of the original transaction amount will be issued. Access will be restored only after you pay any outstanding fees and chargeback penalties.