Frequently asked questions
Everything you need to know about our proxy infrastructure, billing, and operations.
Proxy Basics
A proxy is managed network infrastructure that forwards requests through a configured endpoint. Businesses use proxies for approved data collection, testing, monitoring, and network operations.
Residential proxies use ISP-assigned endpoints, mobile proxies use carrier-network endpoints, and datacenter proxies use server-hosted endpoints.
Use shared for cost-efficient high-volume tasks. Use dedicated for stable sessions, environment isolation, and workflows requiring consistent IPs.
IP rotation means switching between different proxy endpoints to distribute requests and support session management.
Billing & Setup
We offer both. Shared proxies are billed by traffic (GB), dedicated proxies are billed by time (days/months).
Immediately after purchase. Your proxies are available in the dashboard within seconds.
Yes, all plans include access to a control panel for managing IPs, sessions, rotation, and usage.
Yes, you can change plans at any time. Contact support for assistance.
Usage
Yes, our residential and datacenter proxies are optimized for web scraping at scale.
Yes, shared pools support automatic rotation. Dedicated IPs can be rotated manually or on a schedule.
In some packages, you can select one of the available countries.
Residential and mobile endpoints are commonly used for ad verification and mobile QA because they reflect ISP and carrier-network conditions.
Static Residential or dedicated datacenter proxies are ideal for stable, long-running sessions.
Support & Operations
Contact our support team via email, Contact page or chat widget for technical assistance.
Yes, you can add more IPs or bandwidth at any time as your needs grow.
Yes, we offer custom enterprise plans for high-volume or specialized requirements.
Contact sales for a recommendation based on your use case.